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Frequently Asked Questions In 2008, I am changing my business focus for better
efficiency. Greg's Electronics will concentrate on high quality after-warranty repair
service to all makes of computers, and sales of high quality desktops, laptops, and
servers. Service to some home and farm electronics will also continue. Repair services I offer:
Q: What will it cost to have my unit looked at?
A: Estimates for computer repairs are free, and no deposit is required. Detailed technical diagnosis reports do have an associated charge if you wish to repair the machine yourself.
Q: How do I know I'm not going to get a bill for more
than the machine is worth?
A: Simple. I don't want to do work that I'm not going to get
paid for. Nobody is going to come and pay a $250 repair bill on a $200
TV. Besides that, I have to sleep at night! (This question seems silly to
me, but it pops up with such frequency that there must be a genuine
concern.) You can virtually always get an estimate before repairs are
finished.
In very rare cases an estimate cannot be done before repairs are
performed, such as for a unit that has been dropped, or subjected to
smoke or water damage. In such a case, a "ball park" figure can be
provided, but not an accurate estimate. Such situations are extremely
rare (less than once a year) and you definately would be informed
in advance.
All big screen television repairs are done in our shop. Sorry, I will not,
and cannot do in-home TV repairs. There are no travelling TV technicians
left, to the best of my knowledge, and due to the state of the TV industry,
it's virtually impossible to do in-home TV repairs in this day and age.
Computer repairs can sometimes be done as a service call in your home or
business, depending on the problem and requirements for doing the repair.
Carry-in service is always welcome. Please call first.
Television repairs carry a standard 6 month warranty. This covers parts
purchased from and installed by Greg's Electronics, and it covers
the associated labour. It does not cover the entire unit.
Some TV parts, such as generic flyback transformers, and
picture tubes have longer warranties, but occasionally some manufacturers
will have a part that is such poor quality that I will not guarantee it.
(I am usually providing parts warranties out of my own pocket. Most
manufacturers sell parts on an AS-IS basis, but some offer a 30-day
warranty.) You can provide your own parts, but I will not back them up with any
warranty at all. Over-the-counter TV parts sales carry no warranty.
Computer hardware repairs carry extended warranties on any hardware that was replaced, usually
from 2 to 5 years on parts like motherboards and hard drives. RAM memory is usually
guaranteed for life.
Software repairs, such as reconfiguration, wipe and reinstalls, or spyware removal cannot be
guaranteed, as once your computer goes back home, I cannot control how it is used,
reconfigured, or reprogrammed. If you are using an antivirus program purchased from
Greg's Electronics, you will get our 90 day guarantee for your machine to remain virus free.
No one else in the computer industry offers such a guarantee, to the best of my
knowledge!
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Repair Services
Guarantees
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Greg's Electronics Repair Services
(We Service What THEY Sell!)
Repair services for all small audio video products has ceased as of this year.
(dead sets, poor picture problems, convergence issues, tuner repair, etc.)
(amplifier repair, speaker refoaming and crossover repair, receiver repair, etc.)
(virus and spyware removal, hardware repairs, reformatting, data backups, upgrades, laptops and towers.)
This includes:
A: For any items other than computers, a $10 deposit is required
on every job in advance. It is refundable upon repair, and goes towards
diagnosis time, any long distance phone or fax calls for parts inquiries,
technical support, etc. ($10 usually does not even cover 25% of these costs
on most jobs) If you do not wish to have repairs performed, but want the unit
back as-is, a $25 fee applies, to cover bench time for diagnosis and
reassembly. Units that are brought in for repairs but are found to be in
working condition are checked over and test run, and a $25 fee applies.
Greg's Electronics Repair Services
(We Service What THEY Sell!)
Guarantees

This page was written with a 1984? 8088 XT, 640Kb RAM, DR-DOS, and Arachne!
Greg's Electronics
This page updated April 15th 2008