This file is only available at certain times.
I was hosting this file myself on my own home server. I never guessed it would be this popular, and people downloading the disk image many times per day slowed my own internet connection (DSL) to a crawl. Since I use it during the
day for business and VoIP, something had to be done. So now, the file is only available when I don't need my internet connection.
TIMES WHEN FILE IS AVAILABLE:
Weekends when I am gone away
Late evenings or night time in my time zone (-0500, EST Canada)
I've become seriously disgusted with Creative Labs since buying my Zen V Plus.
I bought it at Zellers on October 26th 2007. Almost right away, I noticed that it was an opened package. Someone had returned it. The unit worked, but there was an annoying crack in the joystick controller.
Three weeks later, the joystick broke. I then found out that these $100 units only have a 90 day warranty. No faith in your own product, eh Creative? Being in Ontario, I had the hassle and expense ($20) of sending it over the border to Oklahoma for repair. Three weeks later it came back, fixed. About a month later, the reset button broke, probably from being pressed so many times, as my Zen V Plus would lock up on very frequent occasions. I got another RMA, and sent it back to Oklahoma for repair again, including a note stating that the player's reset button didn't work, but the player worked otherwise. Two weeks later, Creative had the status of my RMA on their website: No faults found.
I phone Creative, telling them not to return it to me, because then the 90 day warranty would be expired by then, and I'd still have a broken MP3 player. The rep I talked to assured me they would make another specific test of the reset button, and it would be fixed. Two weeks later, my Zen V Plus arrived by UPS. I opened the package and immediately checked the reset button. It was still as broken as when I sent it in. I now have a $100 MP3 player that I've invested $40 in shipping for two warranty returns, plus many long distance calls (with extended 'on-hold' times) to Creative. It's still broken, just over 3 months old, and the warranty has expired. Another (angry) long distance call to Oklahoma got me a rep who said that Creative would pay for the shipping to send it back to them, and denied that my note had said anything about a broken reset button. He told me to watch my email for a shipping label. Two days later I emailed back to ask where the label was. A response said it would be snail-mailed to me.
Two weeks later, a UPS shipping label and customs papers arrives by mail. The shipping label is made out wrong, stating that the shipper is Creative Labs in Oklahoma. No doubt customs isn't going to like that, so I call Creative long distance again. The rep now tells me that I should try to return the player to the place of purchase. (I do. Zellers has a 30 day return policy, and they tell me I'm out of luck.)
I'm now waiting for my second UPS shipping label to come from Creative, to send the player back to them for the 3rd time since I bought it, not even 4 months ago! It's out of warranty, due to Creative's incompetence and stall tactics. They assure me verbally that I'm OK, but won't send me an email to confirm this.
Would I buy another Creative product? Not likely. Would I recommend them to others? Never in a lifetime! Usually their product is decent. This MP3 player has proven to be almost the biggest piece of crap I've ever bought, and both their service department and tech support department have proven to be incompetent.
Caveat Emptor.